Why Everyone is Loving These HighLevel Phone System Features?
Looking for a smarter way to manage calls? HighLevel phone system features are designed to help you stay on top of every conversation.
With easy-to-use tools like call tracking, smart routing, and voicemail drops, HighLevel makes business communication simple and effective. Plus, you can explore these features free of cost with a 30-day trial.
This article will discuss HighLevel phone system features in detail and how they can help your business.
Key Takeaways
A Word about HighLevel Phone System Features
Have you ever heard of Gohighlevel? You must have if you are into business. HighLevel is its short form. The same platform is also known as GHL.
Now, some facts! HighLevel was launched in 2018 by Shaun Clark and his team. The goal was to consolidate client communication, marketing, website building, funnels and more into a central platform.
Phone system is one standout tool of HighLevel. With features like call tracking and voice drops, it help businesses stay connected with their client base. All the time.
Read this: What is HighLevel Marketing Software? Guide + Smart Tips
HighLevel Phone System Features Explained
Businesses want tools that are easy to use and help them stay connected. GoHighLevel delivers exactly that. Here are prominent HighLevel phone system features:
Call Tracking
With Gohighlevel, you can track every incoming call with ease. Know which ads or campaigns bring in real leads. Tweak them for your future campaigns and grow your business fast.
Call Recording
GHL records every phone call for future playback and review. Use recordings to improve your team communication. Train your staff faster with real examples that work.
Missed Call Text Back
When you miss a call, HighLevel sends an instant reply by text. This keeps the customer in touch with your business. Stay connected, even when you cannot answer directly.
Voicemail Drop
You can send pre-recorded voicemails in just one single tap. No need to repeat your message every time. Save energy while keeping communication fast and clear.
Smart Call Routing
Use high level time features to send callers to the right person. Set rules based on time or team availability. Your customers get help faster with no confusion.
Call Reporting
HighLevel provides helpful reports with call counts, lengths, and results. Track your team’s progress with clear data. Make decisions based on what really works best.
Call from Desktop or App
Gohighlevel lets you take calls from your computer or mobile device. You are never tied to one place. Stay flexible and reachable no matter where you work.
Call Forwarding
GHL can also forward your calls when you are busy or unavailable. Send them to teammates or backup numbers easily. This keeps your business running without missing important calls.
Custom Voicemail Greeting
HighLevel lets you record a message that fits your brand voice. Greet every caller with a warm tone. First impressions matter, even if you are not available.
Two-Way Messaging
Use Gohighlevel phone system to send and receive texts with your customers. All messages stay in one organized place. It makes chatting easy, quick, and stress-free for everyone.
Pro Tip
Use tags to organize your calls and leads by specific categories, such as campaign or lead source.
How to Setup HighLevel Phone System
Setting up your HighLevel phone system is quick, easy and straightforward. Just stuck around these steps:
Go to Your HighLevel Dashboard
Log in to your HighLevel account. On the left menu, click Settings, then choose Phone Numbers under the Business Profile section.
Add a Phone Number
Click Add Number to get a new number. Choose your country and area code. Search and pick the number you like. Save to use that number.
Set Up Call Forwarding
In the Phone Numbers tab, click on your new number. Turn on Call Forwarding. Enter the number where you want calls to go (like your mobile). Click Save.
Record Your Greeting
Click Settings, then Phone Settings. Scroll to Voicemail Greeting. Upload a recording or use the record tool. Click Save when your message sounds right.
Turn on Missed Call Text Back
Go to Settings > Phone Settings. Find Missed Call Text Back. Write a short reply like: “Sorry we missed your call. How can we help?” Turn it on and save.
Add Users to Handle Calls
Click Settings, then My Staff. Add your team members and give them permission to answer calls. They can use the desktop or app version.
Try a Test Call
Call your new number from another phone. Check voicemail, text back, and forwarding. Make sure everything works the way you want.
Read this: What is HighLevel SaaS? Everything You Need to Know 2025
Common Use Cases of HighLevel Phone System Features
The HighLevel phone system is built for different teams and business goals. Here are a few ways businesses use these features every day.
Marketing Agencies
Agencies use call recording and reporting to coach teams and impress clients. It helps them show proof of performance and establish their credibility.
Real Estate Agents
Agents use call forwarding and voicemail drops to stay in touch on the move. They never miss a buyer or seller, even during a showing or meeting.
Sales Teams
Sales teams love call routing and live connect features. They reach leads fast and close more deals with fewer delays.
Online Businesses
E-commerce shops use the HighLevel phone system to offer fast customer support. Quick replies build trust and keep buyers happy.
Pro Tip
Start your 30-day extended trial today and test every phone system feature with real leads.
Troubleshooting Common Issues with HighLevel Phone System Features
While the HighLevel phone system is user-friendly, you may run into a few common issues. Here are some quick solutions to help you stay on track.
Call Forwarding Not Working
Voicemail Greeting Not Playing
Missed Call Text Back Not Triggering
Calls Not Being Routed Correctly
Call Tracking Showing Inaccurate Data
Unable to Receive Calls from Desktop or App
Why Business Owners Love HighLevel Phone System Features
Although people had doubts when it was launched, those who dared to take a chance found how helpful it was. They spread the word to others.
As more and more people tried it, HighLevel became popular in a few years. So, if you also want to make your business communications simple and efficient, HighLevel phone system features are the way to go.
Try the HighLevel phone system with a 30-day free trial. Additionally, if you need help with getting started or have any questions, you can avail yourself of a 30-minute expert consultation. That is also free.
Take control of your business communication today. HighLevel makes it easier than ever.
